STANDARDIZE. DIGITIZE. OPTIMIZE.
We empower global enterprises with intelligent, secure, and efficient Back Office 4.0
operations — from Finance and HR to Compliance and Customer Support.
About Us
Empowering Modern Back Offices with Digital Intelligence
Built on Trust. Backed by Technology. Driven by Outcomes.
Who We Are
We are a next-generation shared services partner reimagining back-office operations through a powerful blend of domain expertise, digital technologies, and GenAI copilots. From Finance & HR to Reporting & Compliance, we help organizations transition from transactional to transformational.
With every engagement, our goal is simple — deliver accuracy, agility, and assurance in every task.
- ● 98%+ accuracy across AP, AR, Payroll, GL, and Reporting
- ● SLA compliance > 100% through real-time dashboards
- ● Continuous improvement powered by Kaizen and automation
- ● Policy-trained GenAI copilots built for contextual understanding
- ● ITIL-aligned delivery with full auditability
Our Ethos
We believe in building trust-based partnerships anchored in operational excellence, transparent governance, and relentless process innovation.
Our Vision
Empowering Operational Excellence Through Digital Intelligence
Your Trusted Back Office Partner – Designed for Scale, Built for Insight
Operational Precision
We bring discipline, accuracy, and consistency to every process we touch. With well-documented SOPs, SLA commitments, and layered QA, our team ensures that no task is just transactional — it’s a step toward excellence.
Agility in Service
At CovAI Nexus, responsiveness is at the heart of our delivery model. Whether it's HR onboarding, payroll runs, or financial reconciliations, our team works in your time zone, speaks your process language, and moves fast with confidence.
Continuous Value Creation
We’re not just about cost savings — we’re about outcomes. Our services are designed to grow with you, integrating automation, analytics, and best practices to deliver measurable business impact quarter after quarter.
Services
Featured Services
Finance & Accounting
From AP & AR to GL reconciliation and financial reporting, our expert-led services bring precision, timeliness, and compliance..
HR & Payroll Operations
"End-to-end HR—from onboarding to payroll—streamlines employee management and secures records
AI-Powered Automation
We identify repetitive tasks and automate them using RPA, OCR, and GenAI—boosting productivity and ROI.
Execution Model
A Structured, Zero-Disruption Approach to Build, Transfer & Scale Back Office Operations
We follow a proven 4-phase execution methodology designed to build trust, reduce transition risks, and deliver SLA-driven outcomes—from initial discovery to ongoing operations.
Duration: 3 Weeks
Goal: Build trust, understand current processes, capture risks & pain points.
- Conduct screen-share based live process mapping workshops.
- Capture "as-is" workflows, tribal knowledge, risks, and exceptions
- Develop SOPs, exception logs, compliance checklists
- Align policies to business rules for seamless transition
Outputs: Checklist volumes, frequency maps, process handbook
Duration: 3 Weeks
Goal: Minimize resistance, ensure capability alignment
- Dual-run with current team
- Reverse shadowing with playbook validation
- Set up SOPs, change logs, FAQs, issue tracker
- Weekly transition updates and governance syncs
Outputs: SOP repository, KPI tracker, transition reports
Duration: 2 Weeks
Goal: Validate delivery capability at micro-scale
- Choose well-bounded scope (e.g. AP, Payroll)
- Parallel processing with customer team to match outcomes
- Review performance with Steering Committee
- Iterate and refine before full-scale transition
Outputs: Pilot performance reports, sign-off documentation
Duration: Ongoing
Goal: Deliver SLA-bound, compliant, and scalable operations
- Business-as-usual execution across AP, AR, Payroll, HR, Recruitment
- SLA dashboards for TAT, accuracy, hiring cycles
- Weekly/monthly scorecards with analytics
- Monthly Kaizen workshops & quarterly maturity reviews
Outputs: Pilot performance reports, sign-off documentation
Services
CHECK OUR SERVICES
Finance Accounting
End-to-end support for AR, AP, financial planning, health checks, and compliance tracking to ensure accuracy and control.
Legal & Compliance
Clause analysis, redlining, contract creation ,verification powered by policy-aware copilots.
IT & Infra Support
Remote support, incident resolution, OS & directory management with real-time SLA compliance.
Customer & Partner Support
L1/L2 support and customer success operations that drive partner satisfaction and service excellence.
HR & Payroll
BGV, onboarding, compensation & benefits – all managed with precision and automation-friendly workflows.
Administrative Support
General admin, procurement, and records management with document handling and audit readiness.
Contact
FEEL FREE TO CONTACT US
Address
43 and 44, VN Industrial Estate, 3rd Cross Rd, Peelamedu, Tamil Nadu 641004
Call Us
+1 5589 55488 55
Email Us
info@covainexus.com